A day in the life
Monday 8th December 2008
Centre for life, Newcastle Upon Tyne
9.30 am .Arrive at
how Your Homes Newcastle's 'Destination Excellence' programme helped motivate staff, improve services, and ultimately deliver the first three star rating
for a North East housing organisation.
Your guides will include:
John Lee,
Chief Executive, Your Homes
Having steered YHN up through the ratings John has a unique understanding of how big social housing organisations can transform their operations - and the issues our sector needs to consider now.
Yvonne Davies,
Head of Housing (North), Audit Commission
As a leading player in the inspection regime Yvonne has a wealth of experience in understanding what makes an excellent organisation across the aspects of its business.
And special guest speaker:
Michael Heppell
www.michaelheppell.co.uk
Michael has been described as 'the cure for an average life', and as one of the 'top ten professional speakers in
One Star Budget' and his latest book, 'Brilliant Life'. His work spans from individuals to major plcs who all aim to have brilliance as their benchmark.
Delegate Fees:
£179 + vat
Centre for Life
NE1 4EP
Tel: 0191 261 6001