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Customer Contact Centres 2010 Wednesday, 10th March 2010
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The Tenant Services Authority's proposed Tenant Involvement and Empowerment standard will focus on customer service and delivering services tenants can easily access. Customer contact centres will be one of the central functions involved in meeting this standard. |
Sponsored by;
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The Northern Housing Consortium's second contact centre event will look at excellent practice from both within and outside of the housing sector to help contact centre managers meet these challenges and provide increasingly higher levels of customer service.
In particular this event will focus on:
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Award winning service
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Recruitment strategies for contact centres
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Best practice in telecare
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Measuring call quality
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Staff empowerment
Delegate Fees:
£299 + vat
£249 + vat for NHC Members
£229 + vat for CONTACTnet members
Book 3 places only pay for 2
Book before 10th February 2010 and receive a £30 discount
Important information relating to the event can be accessed by clicking on the links below:
(Please note you will require Adobe Acrobat Reader to view these documents (excluding 'Online Booking Facility'). If you do not have this please click here to download)
Workshop Information & Fax Back Form
Pre Event Information (this information is for pre booked delegates)
Venue Location Map & Directions
Venue Information
3rd Floor Knavesmire Stand
The Racecourse
YO23 1EX
Tel - 01904 620911
Website - http://www.yorkracecourse.co.uk/