Northern Housing Consortium - Customer Contact Centres 2010

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Customer Contact Centres 2010

Wednesday, 10th March 2010
York Racecourse

Sponsored by :

Please click on the speakers name below to download their presentation from the event.

Session Title	Speakers Details
Chair's Welcome & Introduction	John Denny Chief Executive, Chester and District Housing Trust
Contact Centres and TSA Standards	Deborah Ilot Tenant Standard Manager Central Tenant Services Authority
Getting the most out of your team	Morgan Wilson Sales and Marketing Director Juice Learning
PPS1. Innovative Customer Service Training	Janet Richmond Head of Organisational Development Harvest Housing Group
PPS2. Recruiting the right staff and keeping them	Michael Cummings and Niall Shanahan Kickstart and Training Consultants Synergy
PPS3. Demand analysis and NI 14 avoidable contact	Owen Buckwell Head of Housing Management Portsmouth City Council
PPS4. Award winning service	Maria Whelan and Karen Ollerenshaw Guinness Northern Counties
PPS5. Measuring quality - the practicalities	Michaela Marchan and Dean Anderson LHA-ASRA Group

If you have any issues downloading the presentations please contact events@northern-consortium.org.uk.

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