Customer Excellence 2010 Monday 18th October 2010 and Tuesday, 19th October 2010 Ramada Jarvis Hotel, Piccadilly, Manchester

For many working in today's current environment these are unprecedented times. The pressures of financial belt tightening, business restructuring and demands of "more for less" are putting a real strain on organisations wanting to deliver real service excellence.

However, delivering service excellence and an outstanding customer experience has never been more important. For those organisations who are wanting to survive and thrive have recognised that by not incorporating this mission as their number one priority will make them vulnerable to reducing customer satisfaction, falling staff morale and an ability to deal with the upturn when it arrives.

This year's Customer Excellence conference recognises that times have changed and a new focus is required to deal with the many challenges which are here now. Once again this event will seek to provide the answers you need to ensure your business is able to deal with them.Providing practical answers and solutions you can start to use immediately this unique event in the sector will once again bring you the very best in public and private sector excellence. From business leaders and practitioners with real world experiences of the problems and the answers to what we are facing today.Using a new, interactive format which will ensure maximum audience participation as a delegate you will get more out of this one day than you ever thought possible.

If you are only able to attend one event this year make sure it is this one, you won't be disappointed!

Monday 18th October Liam Black 'unplugged'

As one of the UKs leading social entrepreneurs Liam will be giving his expert take on the emerging field of corporate social innovation with examples from around the world and his personal views on leadership, from his time working as CEO of Jamie Oliver's 15 company as well as the many blue chip companies he has worked with. His most recent audiences on these subjects include the top 100 at Barclays Bank in Barcelona and Paris and the 2010 Oxford University Executive MBA cohort at their graduation ceremony at Harris Manchester College.
A unique opportunity to get up close and personal with one of the country's real social innovators and someone who has truly been there and done it.

Registration 5.30pm Sessions starts 6pm Finishes 8.30pm

Only £129+vat inc buffet
£99+vat for NHC members inc buffet

Attend the full conference and receive a £30 discount on the above rates

Please note that to ensure maximum participation places are very limited for this session.