Northwards Housing Discovering Excellence Day
Wednesday, 13th May 2009
Sheridan Suite, 371 Oldham Road, Manchester, M40 8EA
"Northwards Housing is delivering an excellent, three-star service with excellent prospects for improvement.
Strong outcomes are delivered for customers. Customers recognise improvements in the delivery of improvement works, repairs and anti-social behaviour responses. Staff provide a customer focused service and services are accessible. Customer involvement is well developed in all service areas. Customers have a range of routes for engagement, are able to monitor and improve services, and customer satisfaction is high. A value for money (VFM) focus is embedded in the organisation."
Audit Commission Inspection summary February 2009
Northwards Housing (Northwards) is delighted to achieve the Audit Commission's highest possible score of three stars and excellent prospects for improvement in its recent inspection. This timely session will allow delegates unprecedented access to those key people who helped Northwards achieve this remarkable result and give them a practical insight into what excellence looks like. The day will cover how Northwards approached, not only the inspection process, but also its whole culture around customers and service and show how, instead of resting on our laurels,
"...we're cracking on with getting even better!"
Wednesday, 13th May 2009
Sheridan Suite, 371 Oldham Road, Manchester, M40 8EA
"Northwards Housing is delivering an excellent, three-star service with excellent prospects for improvement.
Strong outcomes are delivered for customers. Customers recognise improvements in the delivery of improvement works, repairs and anti-social behaviour responses. Staff provide a customer focused service and services are accessible. Customer involvement is well developed in all service areas. Customers have a range of routes for engagement, are able to monitor and improve services, and customer satisfaction is high. A value for money (VFM) focus is embedded in the organisation."
Audit Commission Inspection summary February 2009
Northwards Housing (Northwards) is delighted to achieve the Audit Commission's highest possible score of three stars and excellent prospects for improvement in its recent inspection. This timely session will allow delegates unprecedented access to those key people who helped Northwards achieve this remarkable result and give them a practical insight into what excellence looks like. The day will cover how Northwards approached, not only the inspection process, but also its whole culture around customers and service and show how, instead of resting on our laurels,
"...we're cracking on with getting even better!"
Delegate Fees:
£129 + vat
Please note to ensure maximum participation numbers are restricted to a maximum of 100 delegates and will be allocated on a first come first served basis.
Booking Form
E-Flyer
Programme
Workshop Information & Fax Back Form
Pre Event Information (Details to follow)
Venue Information
Sheridan Suite,
371 Oldham Road,
Manchester,
M40 8EA