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Managing for Excellence The Performance Management Conference 2009 Tuesday 10th November 2009 3rd Floor Knavesmire Stand, |
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With the introduction of the Tenant Services Authority (TSA), the advent of short notice inspections with an increased emphasis on self assessment, and the continued development of Comprehensive Area Assessments, the importance of effective performance management is higher than ever. Housing organisations must continue to review existing arrangements to ensure they provide excellent services, by involving customers and meeting the needs of the regulators.
Delegate Fees:
£299 + VAT
£249 + VAT for NHC Members
Book 3 places only pay for 2!
Book before 1st October 2009 and receive a £30 discount.
Important information relating to the event can be accessed by clicking on the links below:
(Please note you will require Adobe Acrobat Reader to view these documents (excluding 'Online Booking Facility'). If you do not have this please click here to download)
Workshop Information & Fax Back Form
Venue Location Map & Directions
Venue Information
3rd Floor Knavesmire Stand
The Racecourse
YO23 1EX
Tel - 01904 620911
Website - www.yorkracecourse.co.uk