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Customer Contact Centre Conference Wednesday, 23rd March 2011
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As customers demand ever higher standards of service Customer Contact Centres are faced with challenges to:
. Continue to improve the customer experience
. Make effective use of customer intelligence
. Make the best use of technology that is available
In addition, Customer Contact Centres are at the forefront of the modernisation and efficiency agenda for public services and delivering on these areas will maximise operational efficiencies and help Contact Centres to deliver more for less.
This conference will help delegates to meet these challenges by exploring excellent and innovative practice from both within and outside of the housing sector and will cover:
. Award winning service - learning from the best.
. Using customer insight to design services.
. Improving the customer experience and optimising customer feedback.
. Maximising organisational efficiencies.
. Restructuring contact centres for the new environment.
. Using customer profiling to assist contact centres ensure fair access.
. Benchmaking and peer learning.
. Making the best use of new technology.
. Innovative approaches to skilling your workforce.
Please note: Workshops 3 and 6 are now running AM and PM
Delegate Fees:
£199 + vat for NHC Members
£249 + vat for Non Members
Members of CONTACTnet will receive an extra £30 discount off the above fees (discount applied to a maximum of 2 delegates per organisation) (please advise at time of booking)
Important information relating to the event can be accessed by clicking on the links below:
(Please note you will require Adobe Acrobat Reader to view these documents (excluding 'Online Booking Facility'). If you do not have this please click here to download)
Online Booking
Full Flyer including Programme
Workshop Information & Fax Back Form
Pre Event InformationVenue Location Map & Directions
Venue Information
Dante Suite, 2nd Floor EBOR Stand
York Racecourse
York
YO23 1EX
Tel - 01904 620911
Website - http://www.yorkracecourse.co.uk/