Session Title

Speakers Details

Chair's Welcome & Introduction

Colin Dales,
Assistant Director,
Hambleton & Richmondshire District Councils

Setting out the New Regulatory Framework

Lisa Pickard,
Assistant Director Tenant Standards,
Tenant Services Authority

Giving Tenants a National Voice

Pam McIvor and Jim Scollen,
Members of National Tenants Council,
National Tenants Voice

Sub Plenary A: The Network - a New Voice for Residents Across the Leeds City Region

Rachel Burkitt,
Consultant,
The Bridge Group

Linda McNeil and Michael Hall,
Members of Leeds Tenants Federation

Sub Plenary B: Resident Led Scrutiny

Teresa Warn,
Community Development Manager,
Teign Housing

Denise Bell-Stacey,
Chair of Tenants Scrutiny Panel,
Teign Housing

PPS1: The Regulatory Framework Discussion Session

Paul Harvard,
Tenant Standards Advisor,
Tenant Services Authority

PPS2: Meet the National Tenants Council

Pam McIvor and Jim Scollen,
Members of National Tenants Council,
National Tenants Voice

PPS3: Customer Profiling

Yvonne Castle and Lynne Burns,
YCChange Consultants

PPS4: Building Capacity of Residents

Mike Glennon,
Customer Involvement & Projects Manager,
Blackpool Coastal Housing

PPS5: Innovative Ways to Involve Young Tenants

Denise Carr,
Resident Involvement Assistant,
Nomad E5

Lewis Rimington,
Neighbourhood Investment Manager,
Nomad E5

What the Future Holds for Inspection and Resident Involvement

Yvonne Davies,
Head of Housing & Economic Development (North),
Audit Commission

PPS6: The Regulatory Framework Discussion Session

Paul Harvard,
Tenant Standards Advisor,
Tenant Services Authority

PPS7: Meet the National Tenants Council

Pam McIvor and Jim Scollen,
Members of National Tenants Council,
National Tenants Voice

PPS8: Engaging Your Tenants in a Meaningful Way

Nina Peters,
Performance & Intelligence Manager,
Helena Partnerships

PPS9: Using Social Media to Engage Young People

Lucy Terry,
Policy Assistant,
Ashram Housing Association Ltd

PPS10: 'Macro Engagement'

Terry Bonner,
Operational Director - Customer Services,
Knowsley Housing Trust

Margaret Kane,
Customer Involvement Manager,
Knowsley Housing Trust

Involving Customers - Improving Services: Berneslai's Journey to Success

Sarah Barnes,
Customer Services and Engagement Manager,
Berneslai Homes

Creating an 'iCan' Culture

Richard McCann
Motivational Speaker