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The Housing Contact Centre Network
With the Tenant Services Authority (TSA) bringing renewed focus to the customer experience, contact centres are becoming increasingly important, as the place where first impressions are made.
The TSA are exploring a standard for customer service and throughout the National Conversation, tenants have repeatedly said that quality customer service was important, and contact centres will play an integral part of this.
The Northern Housing Consortium is offering both Members and non - Members, nationwide, the opportunity to join a brand new, contact centre network.
Whether your contact centre has two seats or two hundred, this network will give you access to the knowledge and practices of the best working in the sector.
What we are looking to achieve
CONTACTnet members will get the opportunity to gain new ideas and best practice by meeting with their counterparts, learning from sector experts and carrying out meaningful network-led benchmarking. In doing this, we aim to make the contact centre/customer service sector more visible and to enhance skills, standards and the customer experience across the sector.
CONTACTnet will be led by a steering group drawn from CONTACTnet members, meeting once or twice a year. The steering group will set out the programme of work for CONTACTnet for the coming year.
What will you get?
- Knowledge exchange and shared practice
- Forums
- Contact centre benchmarking*
- Industry professionals
- Regular updates
- Annual Conference
- Accredited training
- Access to independent service audits
*This service is available at an additional charge.
Please click on the image below to view the full CONTACTnet brochure.
For further information please contact, Kate Ritchie, CONTACTnet Manager, kate.ritchie@northern-consortium.org.uk