With the introduction of the Tenant Services Authority (TSA), the advent of short notice inspections with an increased emphasis on self assessment, and the continued development of Comprehensive Area Assessments, the importance of effective performance management is higher than ever. Housing organisations must continue to review existing arrangements to ensure they provide excellent services, by involving customers and meeting the needs of the regulators.
This year’s Performance Management Conference, now in its 7th year, will consider how this can be best achieved. Delegates will hear from key players at TSA and the Audit Commission, as well as experienced practitioners who will detail the future operating environment and what excellent organisations will be seeking to have in place to meet these challenges. In particular:
- The latest on Codes of Practice and Excellence standards
- The working arrangements between inspection and regulation
- How will the KLOEs develop
- What are the best performance management arrangements currently being picked up on inspections?
- What kinds of self challenge/assessments produce the best outcomes?
Chaired by Julie Marsh, Head of Regeneration, Service Development & Enterprise, South Liverpool Housing
Our speakers include:
| Lisa Pickard | Assistant Director - Tenant Standards, Tenant Services Authority |
| Roger Jarman | Head of Housing, Audit Commission |
| Janis Dean | BaildonDeanTambe |
| Paul Mains | Assistant Chief Executive, East Durham Homes |
| Jane Taylor | Assistant Director - Public Sector Advisory Team, Grant Thornton LLP |
| Gary Wells | Assistant Director of Housing, Doncaster MBC |
As always, we are keen that delegates have the opportunity to explore and contribute to discussion on issues affecting their organisations and will offer a choice of professional practise sessions including:
- Managing the indicators - the role of service managers in performance
- Involving customers in managing performance
- Systems Thinking – Economies from flow, not scale
- Linking strategy to outcomes
- Self assessment as a performance tool
- Performance management with a Local Area Agreement
Who should attend?
Anyone involved in managing or improving performance, data analysis and service delivery within their organisation will benefit from attending this event. In particular Chief Executives, Directors of Housing, Executive Chairs and Board Members, Policy Managers, Service Managers and Performance Managers will benefit from the opportunity to examine different methods, tools and techniques in performance management.
£299 + vat
£249 + vat for NHC Members
Book 3 places only pay for 2.
Book before 1st October 2009 and receive a £30 discount.
