The Northern Housing Consortium fully appreciates that these are changing and challenging times for housing providers and local authorities. Many of our members have faced and continue to face the prospect of organisational restructure to meet the challenges posed. Some members have lost some skills key to providing valuable insight vital to their business and residents.
With a long-standing track record in undertaking research for our members, NHC is in an ideal position to ensure members continue to collect valuable intelligence on which to make decisions. Our Research and Intelligence service, which sits within the Policy and Public Affairs department, has expertise across a range of quantitative and qualitative methodologies and experience in shaping research commissions that provide housing market analysis, customer insight and satisfaction, community-based research and providing strategic support to key business functions.
The team provides a tailored service for members that enable them to better understand their housing markets and their residents. The tools which the team provide can assist in improving performance within member organisations as well as gaining a robust, reliable and representative knowledge of the northern housing offer and how it relates to the needs and aspirations of its residents.
Some of the team’s projects include paid research – for which members or groups of members will commission and fund – and wider strategic projects which will benefit a wider range of our northern members.
Commissioned Research projects include:
- Tenant Satisfaction surveys, using STAR methodology to measure the satisfaction of tenants with their homes and neighbourhoods to enable landlords to identify improvements
- District-wide housing market assessments, which enable authorities to better plan future housing provision
- Housing Needs Surveys, which examines households living within unsuitable accommodation and assists authorities in prioritising future spending for improving homes
- Affordable accommodation studies, highlighting the level of affordable accommodation that is required and how affordability can be measured at a local level
- Rural housing assessments, which will be used by parish councils to gain additional funding for any affordable or specialist housing
- Homelessness Reviews, to review homelessness services and the impact they have
- BME and Traveller Accommodation Assessments, allowing authorities to gain a better understanding of the needs of a range of ethnic groups and recognising the cultural sensitivities surrounding these
- Regeneration assessments and impact assessments, which allow a robust assessment of current and previous regeneration work and investment to highlight successful and unsuccessful schemes
- Assessment of Older Person’s accommodation, which gives a better understanding of the needs of older people in terms of accommodation and support-related services
- Housing strategies, which assist members in writing strategies and considering future priorities and how these will link together
- Mystery Shopping exercises, testing a range of landlord services to highlight any difficulties with service delivery
- Staff Satisfaction surveys, enable organisations to improve staff moral and assist with recruitment and retention
- Staff salary surveys, benchmarking of salaries in the sector to monitor staff pay and assist with recruitment and retention by ensuring fair pay
For more information please contact one of the Policy and Public Affairs team on 0191 5661000 or email email@example.com