Consultation Response – Consumer Redress

The Ministry of Housing, Communities and Local Government recently published a consultation “Strengthening consumer redress in the housing market” which asked what can be done to improve consumer redress across housing, including whether bringing together existing redress functions into a single housing ombudsman service could be an effective way of simplifying access to redress.

This NHC has responded to the consultation giving views on the following:

  • The main problems with the current redress arrangements
  • What would best improve redress in the housing sector
  • What more could be done to improve in-house complaints systems
  • Would a single ombudsman service simplify redress across housing

The document also addresses what steps can be taken to improve redress across the market in the short to medium term and the role of redress schemes in driving service improvements.

Read the full response here.