of people in the North have never used the internet compared with 13.1% in the UK


the amount of savings offline households miss out on each year


the number of people in the UK who don’t have basic online skills


If you would like to find out more about our work on digital services, or to contribute to future briefings, please contact Callum Smith.

Digital Services

The NHC’s digital services work focuses on two important aspects of this agenda: digital inclusion and digital transition.

Digital services and the transition to a more modern way of working are often cited as key concerns across the housing sector. Our ‘Digital Innovation in Housing’ Conference brought together key innovators in the world of digital and housing. The event attracted over 80 housing representatives keen to understand how to plan and deliver large scale digital transformations, to see demonstrations of new technology and to move from being reactive to proactive using data.

We will continue to share best practice and insight from across our membership and the wider sector exploring how organisations are embracing and using digital technologies to streamline their services; provide a more comprehensive customer service and revolutionise their ‘back office’ functions such as repairs and maintenance.

Digital inclusion is a major issue for housing providers. As the 21st century progresses, so too does the reach and use of the internet in our everyday lives. As many services become more online focused – banking, retail, insurance etc. – it is important that housing providers are in step with these changes so that tenants are not left behind. Digital inclusion is not just a way of promoting social inclusion; it is also a key tool in the promotion of financial inclusion; IT skills and wider confidence when approaching an increasingly IT-focused job market.

The Department for Culture, Media and Sport have made the continuation of the provision and roll-out of super-fast broadband a key issue of this Parliament. The Northern Housing Consortium regularly meets with policy makers and other stakeholders to express the views of our members as well as monitoring Parliamentary activity related to the wider digital agenda. This ensures our members have up to date advice and supports on changes and how they are affected by them. We will continue to share best practice briefings taken from the work of our membership and the wider world to ensure that our members have the best evidence base for continuing this vital work in their communities.

  • Over 80% of the UK population is online
  • Almost half the adult population in the UK who do not use the internet live in social housing
  • The UK’s GDP could increase by an estimated £64 billion if all UK citizens had basic online skills
  • Landlords could save over £340m per annum by using digital technology to communicate with their 9.5m residents
  • 90% of new jobs require ICT skills
  • Offline households miss out on £560 savings annually
  • 60-70% of education and work-related opportunities were only advertised online last year