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Efficiency
The Northern Housing Consortium is committed to assisting its members to maximise efficiencies and to ensure that
the tenants of social housing and the taxpayer get the best value for money.
Efficient operation is paramount in all
organisations to achieve full potential. This is particularly the case in the
current economic situation, which is likely to continue for the foreseeable
future.
The NHC is in a unique position to help Local
Authorities, Social Landlords, ALMOs and all organisations involved in housing
to achieve real efficiencies and to realise the benefits.
What efficiency services do we offer?
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We can help you to look at any service in a
critical and challenging way, keeping staff involved and ensuring that any
review is done with you, not to you.
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Systems Thinking
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For organisations looking to adopt a Systems
Thinking methodology, NHC is licensed to use Vanguard method Systems Thinking.
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For those involved with contact centres and
customer service, we have a dedicated network, CONTACTnet. This group has a
steadily growing membership which shares good practice and carries out
benchmarking on contact centre performance every quarter.
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Building on contact centres, we believe that
what customers say to you over the telephone or face to face can tell you a lot
about how well your organisation is working, and what your customers really
want from you. We offer a short review, which uses customer contact as its
basis, to help you understand what customers want.
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Members can search for assistance on a wide range of areas. Here, suppliers advertise their goods and services, and you can find guidance, policy information and events from the NHC via the search function.
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| Research and Intelligence Services |
Research and
Intelligence services, which sits within the Policy and Public Affairs
department of the Northern Housing Consortium, works on a range of both
commissioned and non-commissioned research projects.
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Contact
You can contact Nigel Johnston and Kate
Ritchie, Efficiency Managers, on 0191 566 1000
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