Tenant Panels event summary

Last month around 100 of the region’s engaged residents returned to The Principal York for the Northern Housing Consortium and Tenant Advisor’s 9th Annual Tenant Panel conference. The theme of the day was ‘influencing services and decision makers’ and with a General Election on the horizon, delegates used the day to produce their own ‘Resident’s Housing Manifesto’.

With the election now having taken place and the Conservatives in No.10 – attention will turn again to the long-awaited next stages of the Social Housing Green Paper and Action Plan. In the meantime, however, we are happy to give our Government a nudge in the right direction with our own review of what would make a difference to residents and communities.


A Housing Manifesto for Residents

This Manifesto was produced directly by social housing residents at the National Tenant Panels Conference 2019, York.

Government should work with Landlords to build on their duty to:

Undertake community development in partnership with residents;

Landlords should drive creative partnerships and initiatives with tenants – ensuring the important resource of local knowledge is drawn on to maximise both impact and trust.

These innovative ‘community panels’ would be made up of all residents (including owner occupiers) and facilitate not just scrutiny but facilitate communication with local institutions whether the emergency services or local government.

Engage residents in solutions for their own safety;

Again, resources for meaningful engagement and partnership should be established to talk effectively about safety with individual tenants – post-Grenfell, tenants should be asked about their perception of safety and “what would make them feel safe”. This would include developing  ‘see it, say it, report it’ culture amongst tenants for raising concerns backed up by a ‘listen, record, and do it’ culture for landlords themselves.

Provide support to vulnerable tenants;

Landlords should go out of their way to fully understand their customers and households, to establish what their vulnerable people want and what actually is needed – taking into account many factors such as physical & mental health, substance misuse, loneliness, domestic abuse, poverty, fuel, anti-social behaviour, protected characteristics.

Allocation policies should provide suitable accommodation for vulnerable people and all landlords should have business continuity plans and emergency plans that ensure vulnerable people remain housed.

Engage residents in how they invest for social purpose;

Tenant’s Charter’s should include involvement in investment choices and decisions on Social Purpose. To this end, well trained and supported engaged residents should work to develop plans with internal structures and teams such as a Community Investment Team.

Incorporate resident views into the Corporate Plan and strategic direction.

Resident’s should be involved from the inception of all plans and strategic direction and supported to learn, engage and participate fully. Engagement should be made through a string of communication channels and not just digitally – efforts should be made to capture the ‘forgotten tenant’.

  • Gas safety Service-user’s Focus Groups involved for example in digital scheduling of services to improve efficiency
  • Pilot projects on FD30 fire doors, ledges & handles.


  1. A Duty on Landlords to Provide Support to Vulnerable Tenants

Residents would like to see their landlords:

  • clearly defining “vulnerability” and vulnerability categories, taking account of many factors including physical & mental health, substance misuse, loneliness, domestic abuse, poverty, fuel, anti-social behaviour, protected characteristics, etc.;
  • conducting profiling to fully understand their customers and households, to establish what their vulnerable people want and what actually is needed from their customers;
  • staff and residents training to increase their awareness of vulnerability;
  • ensure their allocation policies provide suitable accommodation for vulnerable people;
  • have business continuity plans & emergency plans that cover vulnerable people;
  • introduce Personal Evacuation Plans for vulnerable tenants in lower level flats;
  • linked to Local Authorities introduce an emergency crisis team who are fully trained and resourced;
  • identify key partners e.g. Statutory, 3rd Sector & volunteers. Part of their work will be to develop community cohesion, so people can help others with their self-care;
  • feedback to customers “you said we did” to ensure they are providing and delivering on the correct priorities.

In general, isolation and vulnerability would be reduced by commitments to social care becoming a reality, reversing cuts to health & social care, removing bedroom tax as vulnerable people may need a “spare” room for carers and giving more support for carers.


  1. A Duty on Landlords to Engage Residents in how they Invest for Social Purpose

Residents would like to see their landlords:

  • have a Tenant’s Charter setting out fundamental rights including involvement in investment choices and decisions on Social Purpose shaped by directors and employees;
  • train and support effective tenant board members;
  • enable every tenant to be a shareholder with a the right to vote at the AGM;
  • to develop plans, internal structures and teams such as a Community Investment Team or Social Enterprises like community bakeries, which will be subject to effective scrutiny and due diligence from tenant board members and groups. These will increase transparency and accountability to tenants on investment issues;
  • create opportunities within organisation for management/board to listen to tenants;
  • provide more face to face communication and regular updates e.g. on staff changes;
    • arrange funding for different events: o Community events i.e. coffee mornings, drop in events
    • Neighbourhood events inviting housing officer
    • Vulnerable tenants events
    • Health and Wellbeing Team Mental Health etc. either phone or Community Base


  1. A Duty on Landlords to Incorporate Resident Views into the Corporate Plan and Strategic Direction

Residents would like to see their landlords:

  • involve residents from inception (a duty to involve tenants in value for money) in all policies;
  • supporting them to learn, engage and participate fully;
  • to prioritise the work of the landlord;
  • carry out customer profiling which is service specific to ensure communications channels work, both ways;
  • improve communication, through human contact and not just digitally. Use of phone and face to face contact means you get so much more information from tenant (communication is more than just social media – one size does not fit all);
  • involve all groups and voices. They will capture the forgotten tenant voice, to spend money fairly not just on those that shout loudest!;
  • attract younger people while maybe accepting that they might not want to be involved in the same way;
  • ensure outcomes are fed back;
  • enable consistency across sector, agreed standards and enshrine for tenants & residents;
  • set up Tenant Panel’s to scrutinise services so they report both to Board and the community;
  • enable resident engagement in procurement;
  • communicate landlord service testing with Partners and contractors;
  • deliver this for all social tenants to ensure upkeep of houses, so they are fit for purpose, safe and repairs are done to agreed timescales;
  • spend more money on ASB and communicate more effectively about it.

Northern Housing Consortium Events 2020 – A look ahead

The NHC events calendar starts the new year off on a strong footing with two events looking at Social Value and Housing Strategy.

An annual event now in its 6th year, our Social Value conference is run in collaboration with HACT, who have pioneered social value measurement in the sector. With an eclectic programme in the works, the day will once again be a must, not just for social value practitioners but all in the Social Housing sector looking to ensure their organisation is orientated towards making a positive and long-lasting impact on the communities we serve.

Topics and themes for this year include the role of highspeed broadband and digital accessibility, building social value through the built environment, and a core focus on health and wellbeing with sessions dedicated to exercise and social prescribing initiatives. We will also welcome a number of organisations to discuss best practice in the sector, including Social Value UK, The Centre for Excellence in Community Investment, and Scottish Federation of Housing Associations to discuss perspectives from Scotland and lessons for the rest of the UK.

To attend our Social Value conference on the 6th February in Leeds, follow this link:


A week later on the 13th, the NHC’s Housing Strategy Seminar brings together experts, sector bodies such as Homes England and the Local Government Association, and good practice examples from across the region to offer a close look at the key challenges and opportunities in relation to a variety of strategic housing priorities.

With many in the sector looking to deliver on an ambition to build more homes, the day will offer a detailed look at new developments – from land assembly, creating innovative partnerships, and bringing communities with you through effective engagement in the planning process.

We will also go beyond development to explore how housing can nurture strong communities; acting as a catalyst for economic growth, underpinning cohesive neighbourhoods, and improving the health and wellbeing of the local population.

The full programme is available to view here:


The NHC aims to keep our Seminars as affordable as possible, with tickets for members £58.80 (inc. VAT). To book your place, following this link:


A look back at 2019

As attention turns to the year ahead, we take a look back at some of the work our members helped us to achieve in the year 2019. Our work programme has been busy, covering a new corporate plan, a focused influencing agenda and an exciting new collaboration to launch Consortium Procurement Construction, offering our members a variety of new construction based frameworks.

We held a busy events programme with our flagship Northern Housing Summit attracting record numbers of attendees and a fantastic line up of speakers. As we neared the end of the year we launched our online member portal: MyNHC – to help give you more visibility of the ways your organisation uses its NHC membership and in recent weeks we announced a new bursary scheme offering awards of £500 to tenants to support learning opportunities.

Earlier this month our Chief Executive, Tracy Harrison wrote for Inside Housing on climate change, exploring the unique challenges facing the North, and the importance of retrofitting the region’s existing housing stock to make it fit for the future. The NHC team is now stepping up engagement with members at all levels to understand your priorities within this agenda.

Universal Credit Revisited Report is published in April

Earlier this year we published the report: ‘Impact of Universal Credit – Revisited’ which builds on evidence collected in the NHC’s year-long longitudinal study of its membership across the North, collecting evidence on their tenants, their organisation and their experience of dealing with the Department for Work and Pensions (DWP). The report also reflects on other studies throughout the roll out and anecdotal evidence from member consultation events.

The report was praised by Steve Moseley, group director of governance, strategy & communications, L&Q and editorial panel member, Thinkhouse (Inside Housing) stating: “the NHC’s focus on this important area is pleasing to see. It’s also a particularly good report – short, focused and well written… it is the human element that has the most impact and the various case studies included throughout the report make sobering reading.”

Read the full article from April and download the report here.


The NHC appointed a new executive team in May

In May 2019, our Deputy Chief Executive, Tracy Harrison was appointed to the role of Chief Executive, and we welcomed a new Executive Director (Policy & Public Affairs), Brian Robson who joined us from Homes England. The new executive team also includes Executive Director (Operations & Finance), Catherine Wilmot, who joined the NHC last year on a permanent basis following two previous periods covering maternity leave to direct the commercial and operational support areas of the organisation.

Read the full article about the executive team from May here.


The launch of our new collaboration: Consortium Procurement Construction at the Consortium Procurement Village, CIH

The Village is Consortium Procurement’s largest exhibition of the year. Held in Manchester over three days within the CIH Housing exhibition hall, it proves to be an excellent networking opportunity for all involved. This year was a great success with nine of our supply partners choosing to exhibit alongside us on our stand.

This year we also launched Consortium Procurement Construction, a collaboration between Consortium Procurement and LHC, expanding our offering to members to include a full suite of frameworks to support construction, refurbishment and maintenance of social housing and public buildings, providing Modern Methods of Construction (MMC) solutions and other construction-based frameworks to members.

Since launching the CPC brand, we have already provided the solution for the expansion of a primary school: Northumberland County Council’s first ever MMC building project.

Read more about it on the website.


#OurNorth launched in July with fantastic support from our members

In July, we launched #OurNorth, the banner of our influencing activity which is our bid to tell the positive story about the ambition and opportunity we see in the North every day. It highlights our key asks of government:

  • Expand the affordable homes programme and ensure it continues to create great homes and places right across the North
  • Create capacity in our councils to deliver on their housing ambitions
  • Boost standards in the North’s private rented sector through a flexible regeneration fund.

During the election, we wrote to selected Parliamentary Candidates and shared with them the Building #OurNorth publication. This booklet sets out a range of case studies illustrating the importance of the Affordable Homes Programme to the North of England, and lends our backing to the sector-wide call for an ambitious expansion of this programme, and for it to continue to support homes in all areas of England, including right across the North.

The #OurNorth campaign will run up until the spending review and you can still get involved by sending us your case studies. Go to our website for further details about the #OurNorth campaign or download the Building #OurNorth Publication and read the case studies on our website here.


Our Executive Director Brian Robson gives evidence at the House of Commons Housing, Communities and Local Government Committee

The evening of Monday 21st October saw our Executive Director of Policy and Public Affairs, Brian Robson, give evidence at the second session of the Housing, Communities and Local Government Select Committee regarding the long-term delivery of social and affordable rented housing (view the call for evidence here). The NHC was invited to give evidence following our detailed response to the Committee’s call for evidence on the subject.

Read the full write up from October here.


Our new Corporate Plan launched in October

We were excited to launch our new Corporate Plan in October, bringing together our vision to drive and deliver five clear and ambitious objectives over the next three years.

Created using the results from a recent member perception survey, developed with staff at all levels and agreed by our Board, the NHC’s Corporate Plan delivers a strong message to members of our commitment to serving them and to achieving housing policy that really works for the North.

Read more about our Corporate Plan and download it here.


Northern Housing Summit

The Northern Housing Summit took place in November and was attended by over 180 representatives from housing associations and local authorities. The day had three main themes running throughout – future vision and ambition, quality and place, and capacity, delivery and regulation.

One of the event highlights was the morning session which asked: ‘what can we expect for the housing sector in the North?’ Delegates heard from Chair, Steve Douglas, Group Chief Executive, Aquila who set the scene of what was a thought provoking session with Gavin Barwell, Chief of Staff to the British Prime Minister (from 2017-2019), Polly Mackenzie, Chief Executive of DEMOS and Director of Policy to the Deputy Prime Minister (from 2010-2015) and Director of the Smith Institute, Paul Hackett.

Read the full event summary here and the event write up in 24housing here.


The launch of our online member portal: MyNHC

We launched MyNHC at the Northern Housing Summit last month – MyNHC is an online portal to help give you more visibility of the ways your organisation uses its NHC membership. MyNHC will give you better oversight of how your organisation works with us, with the ability to book and manage events, access documentation, view procurement information and much more.

You will be able to see details of the Consortium Procurement solutions your organisation is currently accessing; this includes information on your current contracts. All NHC event bookings will now be made using MyNHC.

Sign up to MyNHC here or read our blog MyNHC – putting members at the heart of NHC services by Kate Maughan, Director of Member Engagement.


The NHC Unlocking Success Bursary Scheme launched earlier this month offering awards of £500 to tenants to support learning opportunities

The Unlocking Success Bursary Scheme, funded through the Northern Housing Consortium Charitable Trust, will award bursaries of £500 to help tenants develop their learning and skills to support their future employment.

The bursary covers a study period of up to a year and can support your tenants with the cost of the learning itself, or if they are already involved in an area of learning it can help to fund books, equipment, travel costs, childcare or other living costs that will help them to complete a period of learning.

To be eligible to apply for the bursary, tenants must be aged 16 or over and housed by a social landlord. They must be using the bursary to enhance their skills to further their development. This can be at any level. Applications are via the social landlord.

Read more about it on the website here.


 The Northern housing sector is ready to lead the fight against climate change

Our Chief Executive, Tracy Harrison has written for Inside Housing earlier this month on climate change, exploring the unique challenges facing the North and the importance of retrofitting the region’s existing housing stock to make it fit for the future.

The NHC’s member-led board have agreed to develop a programme of work intended to secure the resources and policy changes we need to make large-scale, carbon-focused renewal of the North’s housing stock a reality. The NHC team is now stepping up engagement with members at all levels to understand your priorities within this agenda.

Please contact our Executive Director, Brian Robson to help us shape our activity around this core policy objective.

Read the full article here.

Northern Housing Summit 2019 Summary

The Northern Housing Summit took place earlier this month, attended by over 180 representatives from housing associations and local authorities. The day had three main themes running throughout – future vision and ambition, quality and place, and capacity, delivery and regulation.

Our Chief Executive, Tracy Harrison welcomed delegates to the event, recognising that we face unique challenges in the sector at this time and quoting Amiel: ‘Uncertainty is the refuge of hope’. We certainly have experienced uncertainty, with nine housing ministers in nine years – and one (Gavin Barwell) is present today. Tracy went on to say the NHC is not waiting for direction at a national level.

Engagement with our members was at 94% last year and it’s currently higher this year. She defined our focus which is on influencing and the vital role for the #OurNorth programme. She talked about the research we have commissioned with CaCHE and our work on the Private Rented Sector (both showcased later during the event). As well as this we announced the launch of our new MyNHC platform – on online portal to make our members lives earlier.

Read or download the full summary here.

Impact of Universal Credit – Resource Research Deadline Extended

We have learnt through our roundtable events that housing providers and local authorities are increasingly having to take up the slack and are investing increasing resources to ensure the smooth running of the Universal Credit system for the benefits of claimants and to maintain sustainable tenancies.

In order to quantify the extent to which members are having to invest in services to make UC work as efficiently as possible for their customers, the NHC is undertaking a survey of members. To maximise the response rate, the deadline to submit your evidence has been extended to Friday 6th December. Please click here to take part in the survey or feel free to share the link to someone more appropriate in your organisation.

This latest piece of research builds on the publication of our previous research into the Impact of Universal Credit. The NHC are continuing to monitor how our members and their customers are affected by UC and if you would like any more information or any queries regarding this research please contact Barry Turnbull, Business Intelligence Officer at barry.turnbull@nhc.org.uk

MyNHC – putting members at the heart of NHC services

Where are we now?

I’ve worked in the NHC’s Member Engagement team since 2015, and we’ve seen huge changes during that time, both to the housing landscape and in how we deliver services to our 146 local authority, housing association and ALMO members across the North.

We’ve fundamentally changed the way we engage with members, moving from paper to people and putting a much greater focus on bringing members together. We pride ourselves on delivering the services and opportunities that matter to you, and that’s why our member engagement strategy has shifted to make sure we connect members with each other, and with those we need to influence. Our member-led roundtable and network programme has been a huge success, and last year three quarters of our full members had attended at least one.

We carried out a Member Perceptions Survey last summer to test our thinking and to find out what more we could do, and this has been the basis of our new corporate plan. We’re planning more engagement opportunities, with more digital ways to engage with you such as webinars and dial-in options. We’ll have more on offer for all staff within the membership, and a focus on how we can support future leaders.

With so much going on, we want to give you more visibility; and with that in mind we’ve developed MyNHC, an online portal for members.


What is MyNHC?

MyNHC was launched earlier this month at our Northern Housing Summit. Members told us they wanted to better understand how their whole organisation benefits from its NHC membership, whether that’s quantifying procurement savings, or seeing which roundtables, seminars and conferences have been attended. MyNHC lets you see all of this in one place, and all events bookings are handled through it, making your membership even easier.

MyNHC will save a lot of internal processing for us here at the NHC, which allows us to focus even more on delivering the great services we know you value.

Signing up to MyNHC will give an overview of how you’re using your membership now, and how you could use it in the future.

There are uncertain political times ahead in the housing sector with a lot of opportunities, and we’re here to support, connect, and influence. I’d welcome your feedback on the new system and as ever, if there’s anything you need, please drop me a line.

Visit MyNHC here.

Kate Maughan, Director of Member Engagement kate.maughan@nhc.org.uk 0191 5661027

Charities, local authorities and housing associations came together to tackle Homelessness in Leeds earlier this week

Representatives from Crisis, Youth Homeless North East, and both local authorities and housing associations shared their experiences, latest research and recommendations around tackling homelessness at an event organised by the Northern Housing Consortium (NHC) in Leeds on the 25th November.

Access to housing is a fundamental part of solving homelessness.

There are now 84,740 households, including 126,020 children, living in temporary accommodation – the highest level in more than a decade – while the children’s commissioner calculates there are 92,000 homeless young people in families who sofa-surfed with friends or relatives.

Social housing is part of the solution to preventing and relieving homelessness. Evidence shows that social housing has an important role to play in ensuring that people with a history of rough sleeping never return to the streets by providing stable and affordable homes. However, tackling homelessness continues to be a growing concern and challenge for the sector, mainly due to the shortage of truly affordable accommodation.

Satty Rai, Member Engagement Manager, Northern Housing Consortium said:

“We’re facing a homelessness crisis and to tackle this, a coordinated approach to providing affordable and safe accommodation and tailored support is required to meet people’s needs and help them live fulfilling lives.

This seminar provided an opportunity to delegates across the housing sector and beyond to hear of the issues facing communities and the approaches adopted across the sector in tackling and preventing homelessness.”

The event heard from Crisis representatives who shared early findings from the Homelessness Reduction Act (HRA) Implementation Project, a project to support and monitor the success of the HRA, including providing targeted support to five local authorities and research with six LAs to assess the Act’s implementation.

Also sharing key findings from recent research was Prof Glen Bramley, Institute for Social Policy, Housing, Equalities Research (I-SPHERE) at Heriot-Watt University who talked about the report – Homelessness prevention in Newcastle: Examining the role of the ‘local state’ in the context of austerity and welfare reforms alongside Claire Horton, Improvement Lead, Active Inclusion Newcastle, Newcastle City Council.

Delegates heared about practical initiatives from speakers Marie Smith, Housing Manager at Durham City Council, and Jayne Adamson, Tenancy Sustainment Manager at Believe Housing who talked about their partnership approach including New Start, intensive housing intervention and how the Durham key options (CBL scheme) helps to prevent homelessness. Amanda Bloxome, Housing First Best Practice & Partnership Lead at Liverpool City Region Combined Authority talked attendees through the Liverpool City Region Housing first co production approach and Gareth Clarke, Services Manager at Manchester City Council presented on the Greater Manchester approach to meeting increasing homelessness demand.

In response to reports of increased numbers of young people affected by homelessness also suffering mental health problems, Youth Homeless North East ran a participatory research project. Sharon Brown, Director at Youth Homelessness North East and Andy Hayes, Operations Manager at Home Group shared the approach they adopted as part of the research, the findings of the survey and recommendations based on what young people shared.

The event was supported by Locata, a not-for-profit company owned by local authorities and RSLs that provides a complete range of web-based housing option services including HPA2, the market leading homelessness system.

If you are interested in attending future NHC events please go to our member portal www.mynhc.org.uk.

The NHC also runs a free Northern Homelessness Network for its members. If you would like to attend future meetings please email Matthew Wilson, Member Engagement Officer, Northern Housing Consortium – matthew.wilson@nhc.org.uk.

Lessons from the Early Adopters Group – Building Safety roundtables

The Grenfell Tower tragedy raised the issue of building safety in tall buildings across the country and with 18 high-rise blocks, Salix Homes, based in Salford, Greater Manchester, has been at the forefront of identifying a new approach for the industry.

As one of three housing providers who are part of the Government’s Early Adopters Group (and the only one based outside London), the housing association has played a key role in advising and trialling the recommendations of Dame Judith Hackitt’s Independent Review of Building Regulations and Fire Safety.

The critical and wide-ranging review is set to transform how the building industry operates and the Early Adopters have become integral in helping prepare the industry for future reforms and the launch of a new Building Safety Charter. This has included testing how residents and contractors can report building faults in a confidential, no-blame process; the creation and management of digitalised building information; and the development of a new approval process for specific phases of the design, construction and maintenance of high-rise and complex buildings to ensure their safety.

As with many housing providers across the country, Salix Homes has also learnt first hand the challenges associated with the removal of ACM cladding and roll-out of safety enhancement measures across its high-rise buildings.

Join professionals from across the housing sector to discuss the latest policy updates, share learning and good practice in building safety, and approaches to legislation changes in this one-day roundtable, informed by Salix Homes experience as an early adopter. The session will cover, but not be limited to:

  • Clarification of the Building Safety proposals (based on the understanding of Salix Homes)
  • Outcomes of some of the Building Safety principles Salix Homes have been testing (such as Mandatory Occurrence Reporting/ culture change/ organisational structure etc)
  • Insight into the proposed ‘Safety Case’
  • Future audits and inspections
  • Forthcoming Building Safety Charter


Please select your prefered location:

Sheffield City Council, Town Hall, Sheffield, S12HH

GMCA, Churchgate House, 56 Oxford Street, Manchester, M16EU

Gateshead Housing Company, Civic Centre, Regent Street, Gateshead, Tyne & Wear, NE81JN



MyNHC will launch at the Northern Housing Summit next week

Look out for our new online portal ‘MyNHC’ launching at the Northern Housing Summit (but available to everyone!) from the 5th November. MyNHC will give members:

  • better oversight of how your organisation works with us
  • the ability to book events, pay online and manage event bookings
  • access documentation
  • view procurement information
  • and much more.

If you’re booked to attend the Northern Housing Summit, come and chat to us about MyNHC at our exhibition stand!

Meet the Northern Housing Summit Sponsors & Exhibitors!

We’re excited to bring you our Sponsor and Exhibitor Showcase for the Northern Housing Summit 2019 which takes place on the 5th November in the Renaissance Hotel, Manchester. All food and drinks will be served in the exhibition area which will be open throughout the event. Come and join us and our other exhibitors in between the main conference sessions.

If you are interested in setting up a meeting with any of the exhibitors mentioned below, please contact our Communications Manager, Claire Henderson.


Campbell Tickell – Sponsor and Exhibitor

Campbell Tickell is a multi-disciplinary management consultancy, focusing primarily on the statutory and non-profit sectors. Established for 20 years and operating through the UK, Ireland and beyond, we have expertise in housing, regeneration, social care, sports and leisure, social enterprise and charities.

Our services extend across: strategic and business planning; financial and risk analysis; governance; regulation; business transformation and improvement; mergers and partnerships; development, regeneration and growth; procurement; service user involvement; communications and public relations; human resources and recruitment.


UK Collaborative Centre for Housing Evidence (CaCHE) – Sponsor and Exhibitor

CaCHE is a consortium of 14 institutions led by the University of Glasgow.

The centre is a multidisciplinary partnership between academia, housing policy and practice. CaCHE researchers work to produce evidence and new research that will contribute to tackling the UK’s housing problems at a national, devolved, regional, and local level.

CaCHE is funded by the Economic and Social Research Council, Arts and Humanities Research Council and Joseph Rowntree Foundation.


Locata – Sponsor and Exhibitor

Locata is a not-for-profit company owned by local authorities and RSLs that provides a complete range of web-based housing option services. Built from a core Choice Based Lettings system that went live in 2001, we have since developed a wide range of complementary products and services, including HPA2, the market leading homelessness system and our recent launch – Housing Related Support. We now work with 132 LAs and hundreds of housing associations delivering highly flexible and cost-effective systems and development options.


Mediaworks – Sponsor and Exhibitor

Mediaworks have established themselves as a leading full-service digital agency over the past decade, operating across all areas of digital marketing to deliver inclusive, successful campaigns. The Supporter membership with the Northern Housing Consortium is a key relationship for Mediaworks as they continue to deliver digital marketing support to housing associations across the North.


Retinue – Sponsor

Retinue offers recruitment services in three key sectors: Healthcare, Social Housing and Local Government. Our expert team deliver a suite of workforce solutions, including Recruitment Managed Services, Recruitment Process Outsourcing, and blended solutions. Retinue can create a more streamlined recruitment service from start to finish, putting in place an efficient and cost-effective recruitment process that delivers an outstanding customer service experience to candidates whilst creating a quality and compliant workforce. Our senior team blends expertise across procurement, recruitment and talent management.


Texthelp – Sponsor and Exhibitor

We’re Texthelp, leading accessibility software providers.

Our digital tools support professionals and tenants on their digital journey – increasing levels of engagement, efficiency & equality. Browsealoud makes your website and digital content accessible – enabling tenants to confidently access/engage with your online services and allowing them to easily self-serve.

We also support your housing professionals with Read&Write – a smart toolbar that boosts staff productivity, inclusion and retention. The intuitive features increase digital efficiency for all staff and support those with declared or ‘hidden’ disabilities.


Ward Hadaway – Sponsor and Exhibitor

Ward Hadaway are proud to sponsor the Northern Housing Summit, as we have a long standing relationship with the Northern Housing Consortium. With offices in Manchester, Leeds and Newcastle, our social housing team are ideally located to assist across #OurNorth. Our ambition is to support social housing providers through expert legal advice on housing management, to developing new homes and everything in between.

We are keen to engage with attendees at the event, so please drop by our stand and say hello!


Airtech – Exhibitor

Airtech has developed a comprehensive service over the last 30 years, which offers landlords solutions to help ensure a healthy home for residents.

As a complete solutions provider, Airtech can conduct a free survey to identify condensation, damp and mould problems within the property; treat and eradicate any existing mould that may be present and supply and install ventilation equipment to reduce condensation and eliminate mould.

Airtech covers the whole of the UK and has worked with over 200 housing providers.


Consortium Procurement (CP) – Exhibitor

Consortium Procurement is the commercial arm of the Northern Housing Consortium. All of our surplus is reinvested into our main focus – to represent our members interests and ensure they are heard at a regional and national government level.

We are a not-for-profit membership body with a portfolio of over 400 members across the whole of the UK. We have provided public sector bodies with a compliant and trusted procurement route for more than 20 years. This has led to us collectively saving our members around £10m each year.


Consortium Procurement Construction (CPC)

Consortium Procurement Construction is a collaboration between Consortium Procurement and LHC, expanding our offering to members to include a full suite of frameworks to support construction, refurbishment and maintenance of social housing and public buildings, providing MMC solutions and other construction-based frameworks to members.

There are a range of frameworks in the construction, extension and refurbishment category, covering traditional and modern methods of construction, in addition to building consultancy services.

There are specific frameworks for the construction of homes and for non-housing, including schools and community buildings.


Dutton Fisher Associates – Exhibitor

Dutton Fisher Associates are one of the leading providers nationally of the levy funded Housing management apprenticeships at Levels 2, 3 and 4. These programmes can be delivered in-house or as open groups across northern England. They are being effectively used by employers to upskill existing employees, as well as developing new talent.

We also offer CIH qualifications from Levels 2-5; Leadership and Management apprenticeship programmes at Levels 3 and 5, as well as CMI and ILM accredited qualifications.


Mobysoft – Exhibitor

Mobysoft’s RentSense solution helps deliver time and cost saving solutions, which create tangible ROI for social landlords. RentSense is a cloud-based predictive analytic solution that optimises front-line income management workload, giving officers more time for tenants.

The software helps over 145 landlords maximise income, create efficiencies and mitigate welfare reform. Recent independent research highlighted how RentSense users have lower eviction rates than non-RentSense users and how it helps landlords reduce arrears by £300,000 per 10,000 properties in the first two years.


MyNHC – Exhibitor

Look out for our new online portal ‘MyNHC’ launching at the Northern Housing Summit (but available to everyone!) from the 5th November. MyNHC will give members:

  • better oversight of how your organisation works with us
  • the ability to book events, pay online and manage event bookings
  • access documentation
  • view procurement information
  • and much more.


NHC – Exhibitor

The Northern Housing Consortium has been serving members for over 45 years, we are a not-for-profit membership organisation encompassing 93% of local authorities, ALMOs and registered providers of social housing across the North of England.

By using our support and procurement services, housing organisations are investing in making the North an even greater place to live.

Come to our stand to learn more about the services we offer, including our Business Improvement Services, designed to provide you with the help and support you require, and provided directly by the NHC and by the specialist expertise of our high-quality associates.


Orbis – Exhibitor

Orbis are market leaders in providing one-stop-solutions for property managers looking to secure or re-let their vacant properties. Orbis are longest standing vacant property security specialists, creating the first well known steel screens still used today.

Since 1981, Orbis has continued to develop services to provide peace of mind for property managers, for more information please visit our team or visit our website: https://www.orbisprotect.com

For the latest updates, follow us:

Linkedin: https://www.linkedin.com/company/orbisprotect-limited/

Twitter: https://twitter.com/orbisprotect


The GEM Programme – Exhibitor

Since 2009 the GEM Programme has been recruiting and developing the future leaders of the social housing and construction sector.

GEM and GEM Talent in House Programmes provide unique and proven routes for you to recruit, develop and professionalise your talent pool.

During the 12 month programme GEMs attend a number of experiential learning events throughout the UK designed and facilitated by the GEM team; they build their networks across the sector and they complete a Chartered Institute of Housing Level 4 qualification.