Expert advice, support and consultancy tailored for you.

Designed to provide you with the help and support you require, our Business Improvement Services are provided directly by the NHC and by the specialist expertise of our high-quality associates. We can work with you in a variety of areas such as:

  • Policy
  • Repairs and Asset Management
  • Data and Research
  • Board Support and Governance
  • Value for Money Reviews
  • Coaching and Training
  • IT Support

We are confident we can provide you with the support you require and would be happy to discuss your precise needs with you.


  • Policy Guidance
  • Strategy Development
  • Homelessness and Housing Policy
  • Health, Housing and Social Care Collaboration
  • Regenerating Areas
  • Devolution
Repairs and Asset Management

  • Repairs Service Redesign
  • Stores and Material Provision
  • Planned on Demand
  • Insourcing
  • Gas Service Programme
  • Right First Time
  • Adaptations
Data and Research

  • Big Data
  • Market Assessment
  • Resident Surveys
  • GDPR
Board Support and Governance

  • Board Skills Assessment
  • Regulatory Expectations
  • Governance Structure
  • Board Efficiency
  • Effective Board Performance
Value for Money

  • VFM in Service Delivery
  • Operational Efficiency Reviews
  • Redesigning Services
  • Systems Thinking
  • Resident Engagement
  • Bespoke Procurement
  • Cross-Sector Collaboration
  • VFM in Recruitment
Coaching and Training

  • Organisational Development
  • Performance Management and Culture
  • Management and Leadership
  • Resident Training
Professional Services

IT Support

  • Cost Effective Licence Acquisition
  • Visibility of Software Estate
  • Security and Compliance
  • Optimisation of Infrastructure
  • Licence Audit Support

Please get in touch to discuss your precise requirements. Contact Nigel Johnston, Head of Business Improvement, at or call 07843 356445.