5th annual tenant panels conference

Our ever popular tenant panels conference is back for its fifth year!

Tenant panels get engaged in scrutiny, complaints, mystery shopping and inspection and consultative groups, and there have been many recent reports on the best methods of involving customers. During the conference, we will examine the content of these reports and what they mean for you.

We will also consider the emerging role of tenant researchers, social media and satisfaction surveys to gauge opinion from those who do not wish to attend meetings.

There will also be discussion of the measurement of success in involvement and how we can demonstrate this

We have workshops planned and delivered by customers and staff on their role in designated complaint panels, and all tenant meetings on antisocial behaviour, major works programmes and many more. We will also be exploring how scrutiny has supported landlords to reinvent themselves on social media and branding.

We’re currently offering 3 for 2 on all tickets booked – this won’t be reflected on the website when you book, but will be shown on your invoice.

Book your place

Please note: All prices are exclusive of VAT.