Repairs and Maintenance – A different approach

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Date:29 January 2018
Time:10:30 - 13:00
Whistler Drive
West Yorkshire
WF10 5HX
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The social housing sector is operating under increasing pressures of reduced budgets, a challenging policy landscape and welfare and tenancy reforms. As a result, the sector is starting to think and work differently when it comes to how it approaches repairs and maintenance.

This FREE session will consider:

  • how to reduce costs while continuing to deliver quality services.
  • responsive vs. planned repairs and the costs associated.
  • partnership working.
  • predictive analysis and customer profiling.
  • managing customer expectations.
  • job planning and scheduling.
  • void repairs – separate or part of the repairs team?
  • opportunities to network.

Delegates from the NHC membership will share their approaches to repairs and maintenance and the impact this has had on their business and customers. 

Speakers include:


Kim Doran, Head of Asset Management, North East, Riverside Group

Kevin O’Flanagan, Asset Manager – North, Riverside Group

Martin Farrar, Operations Manager, Incommunities

Shaun Morrisroe, Senior Field Site Manager, Incommunities

Mark Foster, Director of Repairs, Great Places Housing Group

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Please note: All prices are exclusive of VAT.

This event is fully booked.