Government launches ‘Make Things Right’ campaign

The Government has this week launched its new ‘Make Things Right’ campaign to inform social housing residents that if they have a problem, it’s now easier to make things right.

The campaign aims to help more social housing residents in England know how to complain if they’re unhappy with a service provided by their landlord. The ‘Make Things Right’ website provides information on how to raise a complaint and contact the Housing Ombudsman. Additional information is also available to help tenants who wish to contact their local MP, councillor, or Tenant Panel.

The campaign will feature on radio and social media adverts, as well as in online searches, and will run until the end of April 2023. Community engagement will also take place in the North West and London, where there are higher concentrations of social housing.

The Government campaign will reinforce the message that everyone deserves to live in a home that is safe, secure and well-maintained.

You can view the ‘Make Things Right’ campaign assets and support the campaign through your channels. Posters, leaflets and social media posts are all available to print, download or share. There’s also a blank poster to enable you to add in details of your own complaints process, plus translated materials available.

Read more in the press release or share your work and social media content with the @luhc Twitter account.

The DLUHC campaign team would also like to hear how you’ve used the campaign materials to support your local community – please send case studies to

If you’d like any further information on the campaign please contact