The end results have fundamentally changed the way we operate for the better and with the end user in mind. We’ve saved money and more importantly, the service to our tenants will improve.

Angela LockwoodChief Executive, Endeavour Housing

Working with Northern Housing Consortium’s efficiency team has saved us £150k on void losses and an estimated £250k in repair costs and we’ve shaved 10 days off our re-let times!

Grahame FrenchNeighbourhood Manager, Tristar Homes

Generating efficiencies

Save time, money and improve your services

Sometimes it just takes that external view, from someone not so close to the business, to see where improvements can be made. And that’s exactly what Northern Housing Consortium’s Efficiency Team do. We work with you on specific problems, from any area of your business, listen to what you want to achieve, review your business and get you results.

We can help you:

  • Reduce the time it takes for you to complete repairs
  • Improve the time it takes to let void properties
  • To save money, especially when facing budget cuts
  • Improve the efficiency of your contact centre
  • Improve the efficiency of your income management

Some of our results include:

  • A reduction in end to end repair times from 31 days to an average of five days
  • Void turnaround time reduced significantly
  • Improved customer service centre operations

For more information call our Efficiency Manager Nigel Johnston on 0191 566 1000, or email

Making your sheltered housing stock and service fit for purpose: The challenge for sheltered housing providers

The aspirations of older people are changing, and increasingly Sheltered Housing providers face issues of lettability and stock condition. This has led to many providers identifying the need to appraise their sheltered stock and service to ensure sustainability.

Working in conjunction with the Northern Housing Consortium (NHC), Peter Fletcher Associates (PFA), has developed a package of practical help and support tools specifically designed for Sheltered Housing providers. We understand that needs differ greatly from provider to provider, and have developed a pick and mix menu of service options to choose from.