Resident Involvement 2017

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Date:8 June 2017
Time:09:30 - 16:30
Venue:Renaissance Manchester City Centre Hotel
Blackfriars Street
M3 2EQ
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The Annual Resident Involvement Conference will take place on Thursday 8th June 2017 at the Renaissance Hotel in Manchester.

After many years in Blackpool, it has been decided that bringing the Resident Involvement conference to a more central location and focusing learning on one day rather than across two was the best course of action in light of tightening budgets.

The focus of this year’s event will be about exploring how resident involvement is changing with a particular focus on organisations using digital channels to support customer insight and improve customer experience as well as changes to the Tenant Involvement and Empowerment Standard and its impact on tenants.

We’re delighted that this year’s conference will be jointly chaired by Cath Purdy, Chief Executive of South Lakes Housing and David Perry, tenant board member and Chair of the Customer Services Committee at Yorkshire Housing.

A full programme with further details of speakers, workshops and other content will be available shortly. Confirmed speakers for plenary sessions so far include:

  • Nick Atkin, Group Chief Executive at Halton Housing Trust on how they are using digital channels to support customer insight and the most up to date technology to improve customer experiences and feed this into the work of their panels.
  • Andrew Van Doorn, Chief Executive at HACT on their research intentions and news so far on their projects on social outcomes, customer satisfaction and community investment.
  • Mick Warner, Deputy Director of Regulatory Operations at the HCA will be speaking about the deregulation and changes to the Tenant Involvement and Empowerment Standard; plans to revise the value for money (VFM) standard and lessons learnt by the regulator so far
  • Yvonne Davies, Scrutiny and Empowerment Partners Limited, will be speaking about what this means for customer involvement and will share examples of how customers can support landlords in value money considerations.

Some of the confirmed workshops running this year – with three running at any one time – will focus on issues including:

  • successful reviews of involvement with representatives from South Lakes Housing and Wythenshawe Community Housing Group and others.
  • digital engagement with representatives from Stonewater and Adactus Housing Group
  • tenant engagement on Committees and Boards with representatives from Yorkshire Housing and others
  • good practice on tenant involvement in consulting on change/ mergers/ demergers with representatives from Cobalt Housing
  • equality training for involved tenants by tenants with a representative from Home Group
  • welfare reform and how housing providers are engaging tenants facilitated by the Northern Housing Consortium with examples of best practice from our membership

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Please note: All prices are exclusive of VAT.

Bookings are closed for this event.