of respondents said tenants were having difficulty meeting housing costs.


said staff were spending more time supporting people through Universal Credit than housing benefit.


said there had been communication problems between tenants/housing organisations and DWP.

Impact of Universal Credit – The Frontline Perspective

Read report

Read and download the updated Impact of Universal Credit revisited report.

The Northern Housing Consortium’s Impact of Universal Credit – The Frontline Perspective report is the culmination of a year-long study that draws on the results of four surveys into the impacts of Universal Credit on housing organisations and their tenants in the North of England. The primary research took place between April 2016 and April 2017. As such references are made to issues faced by members and their tenants before the announcements made in the Chancellor’s November 2017 Budget.

The rationale for this study was to attempt to improve the procedures of Universal Credit and therefore the end product for service users. At the end of each survey, the NHC liaised with the Department for Work and Pensions (DWP) through our Roundtables network. During these sessions DWP were updated with the latest results of the study to bring to their attention the effects the new system were having on claimants and housing organisations.

The questionnaires were designed to collect intelligence from members within the overarching themes of:

  • the impact on tenants.
  • the impact on the organisation.
  • the DWP experience.

Read report

Read and download the full Impact of Universal Credit – The Frontline Perspective report.


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