Building on the leadership and management training opportunities running over the next few months, the NHC has partnered with Abode – the home of education and training for the housing and community sectors, to offer three new courses designed specifically for those on the frontline of housing management. Here, Abode training consultants Gill Bramfitt and Claire Harvey talk us through why, when it comes to the housing sector, now is the time to get back to basics.
In recent months the housing sector has seen a renewed focus on what could be considered the bread and butter of housing management. Those core features that make up the landlord-tenant relationship that may have been taken for granted in the past have now returned to the forefront. While all housing associations have responded to organisational challenges in ways which meet their own individual circumstances, all agree it is more important than ever that rents are collected effectively, arrears kept to a minimum, voids turned around quickly, and repairs carried out efficiently.
On top of this, a new Parliament means housing management officers are again faced with getting to grips with new and evolving legislation. This means not only having to make sense of policies before implementing them, but having to explain them to tenants and customers. Welfare Reform for example, has many implications for allocations, arrears and support staff, while the range of new tenancy types and the obligations placed on landlords can leave heads spinning.
It is vital that frontline staff have the knowledge and skills to tackle these potential obstacles. Organisations will know the importance of ensuring that legislation is interpreted correctly, policies comply with requirements and are less open to challenge, all without impacting on levels of customer satisfaction. Well-trained, knowledgeable employees will also have the confidence to implement these changes and deliver good quality services in an increasingly pressurised environment.
Working with the NHC, we have developed a range of courses to meet these needs. Delivered throughout November and December, these sessions will equip staff and supervisors with the knowledge and skills to meet current and future challenges.
Our first course, Introduction to Providing Housing Services, delivers exactly that. Looking at the different types of housing organisations in the UK, the diverse range of services they provide, and the financial and regulatory environment in which they exist, this course is ideal for anyone looking to gain a background knowledge of affordable housing provision in this country.
Similarly, Tenancy Management Essentials is a primer for those wanting to ensure their knowledge of tenancy management is up to date and accurate. Looking closely at recent legislative changes and the tenancy types they affect, this course will underline the responsibilities of landlords and tenants as well as discussing issues such as terminating tenancies and dealing with abandoned properties.
Finally, we have prepared our Developing Housing Policies and Procedures course with all those involved in the policy process in mind. This interactive half-day session will cover all stages of policy development from formulating policies and procedures, implementing them, and monitoring their effectiveness. This session will also look at the wider landscape of developing policy, from using data sources to inform strategies to knowing how and when to involve stakeholders.
Available to book now:
Introduction to Providing Housing Services – 15th November 2017, Leeds
Developing Housing Policies and Procedures – 30th November 2017, Leeds
Tenancy Management Essentials – 6th December 2017, Manchester
For further information please contact Gill Bramfitt or Claire Harvey at firstname.lastname@example.org or call 07966 367086.